Where to start? The beginning.....through no fault of WP the box arrived via UPS very wet in fact totally soaked on one end and mostly Open due to saturation. I was very sad to see that by brand new tote arrived very wet from the bottom up and the leather was wicking the moisture upwards on the bag. It was stained and I was sad as I was to leave the next day on a business trip planning to take both my new Vintage tote and the WP Weekender Bag I had purchased. I immediately placed the bag next to a fan. I called WP and left a detailed message and sent a detailed email with pictures. Jenny at WP responded quickly with sympathy and reassurance they would stand behind their product and not to worry. By the time I spoke to Jenny my Vintage tote had started to dry but the stain was showing. She advised she understood my need & desire to use the bag for my trip. It was later in the day so she said don’t worry, continue to dry it and feel free to use it on my trip and call her when I returned and they would work it out with me. The customer service WP extended me was superior. I did as Jenny suggested and on my trip also purchased some good quality leather cleaner & conditioner. The best. Chamberlain. I contacted Jenny upon my return, told her the products I purchased and suggested I wanted to keep my bag and condition it with WP advice & blessing as to proper use. They told me exactly what to do to the bag and offered a concession on my purchase and I can tell you they have made me a customer for life. I seldom see this sort of customer service in the marketplace. I would HIGHLY RECOMMEND WP as your go to leather provider! And by the way, it’s not just their customer service, their products are superior! I’m sure many bags would not have survived the lack of care UPS and water damage dished out to my Vintage Tote the day it was left at my door. Yes guess you could say I’m now attached. I will need to give my bag some TLC with my Chamberlain products in the near future but I have to stop using it long enough first. :-). I absolutely love this tote! Carries all I need on a daily basis. I’m a Financial Advisor and busy on the go 56 year old gal in my personal life. I also use their utility pouches to organize my tote. Hate to tell you I’ve purchased THREE SETS OF THE THREE PACK of those babies. Yup.... once you experience quality products you’re spoiled. Thank you Whipping Post and thank you Jenny especially!! You delivered on product and service in an EXCELLENT MANNER!
